Last updated: December 2024
Kontexa Ltd ("we", "us", or "our") is committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
We process health data as a data processor on behalf of healthcare providers. Your therapist or healthcare provider is the data controller for the information shared through our platform.
We collect the following categories of information:
With your explicit consent, we collect health metrics from Apple HealthKit including steps, sleep duration, heart rate, heart rate variability, and active calories.
With your permission, we collect significant location changes to understand activity patterns. We do not track precise GPS locations.
Information you provide through mood check-ins, craving assessments, and PHQ-9 questionnaires.
Your name, email address, and authentication credentials required to create and maintain your account.
Device type, operating system version, and app version for technical support and compatibility.
We use your information to:
We never use your data for advertising or sell it to third parties.
We share your health data and insights with therapists and healthcare providers you explicitly authorize through the app.
We use trusted third-party services (cloud hosting, analytics) that process data on our behalf under strict data processing agreements.
We may disclose data when required by law or to protect the rights, safety, or property of Kontexa, our users, or others.
We never sell your personal data to third parties.
We implement industry-standard security measures:
While we implement robust security measures, no system is completely secure. We continuously work to improve our security practices.
We retain your data for as long as your account is active or as needed to provide our services.
Upon account deletion:
Healthcare-related records may be retained longer as required by applicable medical record retention laws.
Under GDPR and applicable data protection laws, you have the right to:
To exercise these rights, contact us at privacy@kontexa.eu
Kontexa is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
Your data is stored on servers located in the European Union (Frankfurt, Germany). We do not transfer your personal data outside the EU/EEA.
If transfers become necessary in the future, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy periodically. We will notify you of any material changes through the app or via email. Continued use of the service after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices:
Email: privacy@kontexa.eu
Kontexa Ltd, Olivia Business Centre 1, Gdańsk, Poland
Data Protection Officer: dpo@kontexa.eu