Last updated: February 2026
You have the right to request deletion of your Kontexa account and all associated personal data at any time. This page explains what happens when you delete your account, what data is affected, and how to submit a deletion request.
Account deletion is permanent and cannot be undone. Once processed, your data cannot be recovered.
When your account is deleted, the following data is permanently removed:
In limited circumstances, certain data may be retained after account deletion:
Data required to be retained under applicable laws (e.g., tax records, regulatory compliance) will be kept for the legally required period.
If your therapist is legally required to retain certain records under medical record retention laws, those records remain under the therapist's responsibility.
Fully anonymized, aggregated data that cannot be linked back to you may be retained for service improvement purposes.
Any retained data is kept in accordance with our Privacy Policy and applicable data protection regulations (GDPR).
After you submit a deletion request:
During the processing period, your data is not accessible and is not used for any purpose.
You can request account deletion using any of the following methods:
Go to Settings > Account > Delete Account. Follow the on-screen instructions to confirm deletion.
Send a deletion request to privacy@kontexa.eu
Please include the email address associated with your account so we can verify your identity.
Use the form below to submit a deletion request directly.
For your security, we may need to verify your identity before processing the request. This typically involves confirming the email address associated with your account.
If you are a therapist, deleting your account will remove your access to all patient data shared through Kontexa. Your patients will be notified.
If you are a patient, your therapist will no longer be able to see your data through Kontexa after deletion. Any notes your therapist has made independently are not affected.
Please cancel any active subscriptions before deleting your account. Account deletion does not automatically cancel subscriptions through the App Store or Google Play.
You can request a copy of your data before deleting your account. Contact us at privacy@kontexa.eu to request a data export.
If you have questions about the deletion process or need assistance:
Privacy inquiries: privacy@kontexa.eu
General support: support@kontexa.eu
Data Protection Officer: dpo@kontexa.eu
Kontexa Sp. z o.o., Lindleya 16, 02-013 Warsaw, Poland